Welcome to Sleep Wear Luxury’s FAQ section. We’ve compiled answers to the most common questions about our premium sleepwear collections and services to ensure your shopping experience is as effortless as slipping into our luxurious pajamas.
Product Questions
What makes Sleep Wear Luxury products special?
Our sleepwear is carefully curated to transform your nighttime routine into a luxurious experience. We focus on premium materials, elegant designs, and exceptional comfort to help you achieve true relaxation.
What types of sleepwear do you offer?
Our collections include flowing sleep robes, contouring intimates, and seasonal sleepwear essentials – all designed with the same attention to detail and commitment to quality.
How do I choose the right size?
Each product page includes detailed size charts. For personalized recommendations, our customer service team at [email protected] would be delighted to assist you.
Shipping & Delivery
Where do you ship?
We offer effortless global delivery to most countries, excluding certain remote areas and parts of Asia. All duties and taxes are calculated at checkout for complete transparency.
What are my shipping options?
- Standard Shipping (10-15 business days via DHL/FedEx): $12.95 flat rate with real-time tracking
- Free Shipping (15-25 business days via EMS): Available for orders over $50 USD
How can I track my order?
You’ll receive a confirmation email with your tracking number once your package ships. Follow your premium sleepwear’s journey right to your doorstep!
Returns & Exchanges
What is your return policy?
We offer a flexible 15-day return policy from the date of delivery. The process is designed to be as effortless as slipping into your favorite Sleep Wear Luxury pajamas.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details. We’ll guide you through the simple return process.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment security is as important to us as your comfort.
Can I create an account?
Yes! Creating an account allows you to track orders, save favorites, and enjoy faster checkout for future purchases of our luxury sleepwear.
Customer Service
How can I contact customer service?
Our dedicated team is available to assist with any inquiries at [email protected]. We’re committed to providing service that matches the premium quality of our sleepwear collections.
Where is Sleep Wear Luxury located?
Our headquarters is at 3959 Brannon Avenue, Jacksonville, US 32205, where we carefully select each piece in our collections with discerning clients worldwide in mind.
Didn’t find your question here? We’d love to hear from you. Contact our customer service team for personalized assistance with your luxury sleepwear needs.