At Sleep Wear Luxury, we want you to be completely satisfied with your premium sleepwear purchase. If for any reason you’re not delighted with your item, we offer a straightforward returns and exchanges process that matches the effortless comfort of our luxury fabrics.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be:

  • Unworn, unwashed, and in its original condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on underwear & intimates unless the item arrives damaged or defective. All other sleepwear, shirts, and tops from our collections are eligible for returns.

How to Initiate a Return or Exchange

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Provide your order details and reason for return/exchange (use our template below)
  3. Wait for approval – we’ll respond within 1-2 business days with return instructions
  4. Ship your return using the provided shipping label (return shipping costs are the customer’s responsibility)
  5. Receive your refund or exchange – see details below

Return Request Template

Use this template when contacting us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sleep Wear Luxury Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: – Size: – Color: – Reason for return/exchange: Please advise on next steps for processing this request. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Refunds & Processing Time

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note it may take additional time for your bank or credit card company to process and post the refund.

For exchanges, we will ship your new item once we receive the returned product. Shipping times for exchanges follow our standard delivery timelines (10-15 days for DHL/FedEx, 15-25 days for EMS).

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

For exchanges to international destinations (excluding certain Asian and remote regions), any additional shipping costs will be calculated and communicated during the exchange process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.

At Sleep Wear Luxury, we stand behind the quality of our premium sleepwear and want every purchase to meet your expectations for comfort and luxury. If you have any questions about our returns policy, don’t hesitate to contact our customer care team.