Term and Conditions

1. Website Use

1.1 Eligibility

To purchase from Sleep Wear Luxury, you must be at least 18 years old or have parental/guardian consent. Our website and products are intended for customers in our service areas (excluding certain Asian and remote regions).

1.2 Account Responsibility

When creating an account, you agree to provide accurate information and maintain the security of your credentials. You are responsible for all activities under your account.

1.3 Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website’s functionality
• Use automated systems to extract data without permission

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our premium sleepwear, shirts, tops, and intimate apparel. However, slight variations in color or texture may occur due to monitor settings or natural fabric characteristics.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Hygiene Considerations

For health and hygiene reasons, underwear and intimate items cannot be returned unless received damaged or defective (see Section 5).

3. Orders and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by processing payment and preparing for shipment. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. You represent that you have authorization to use your chosen payment method.

3.4 Order Cancellation

You may cancel your order within 1 hour of placement by contacting customer service. Once processing begins, cancellations may not be possible.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

Delivery times are estimates and may vary due to customs processing.

4.2 International Orders

You are responsible for any customs duties, taxes, or import fees. We cannot ship to certain Asian and remote regions.

4.3 Delivery Issues

If your package is lost or significantly delayed, contact us within 30 days of shipment for assistance.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items (excluding underwear/intimates unless defective). Items must be:

• Unworn, unwashed, and in original condition
• In original packaging with tags attached
• Accompanied by proof of purchase

5.2 Return Process

Email [email protected] with your request using our return template. We’ll provide instructions within 1-2 business days. Customers are responsible for return shipping costs unless the item is defective.

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Your original payment method will be credited.

5.4 Exchanges

Exchanges follow the same process as returns. The new item will ship after we receive your return, with standard delivery timelines applying.

6. Intellectual Property

All content on this website (images, text, logos) is the property of Sleep Wear Luxury and protected by intellectual property laws. You may not use our content without express written permission.

7. Liability Limitations

7.1 Product Use

Sleep Wear Luxury is not liable for any injury or damage resulting from improper use of our products.

7.2 Website Operation

We strive to maintain uninterrupted service but are not liable for temporary website unavailability.

7.3 Maximum Liability

Our maximum liability for any claim related to your purchase is limited to the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new effective date.

10. Governing Law

These Terms are governed by the laws of the State of Florida, USA. Any disputes shall be resolved in Jacksonville, FL courts.

11. Contact Us

For questions about these Terms or our products:

Sleep Wear Luxury
3959 Brannon Avenue
Jacksonville, US 32205
Email: [email protected]